So what’s a driver to do if his (or her) vehicle is under a National Highway Traffic Safety Administration (NHTSA) recall? If you’ve received a notification letter from the manufacturer, then just call your local dealership and make an appointment. Your trusted service advisor should be able to walk you through the process for getting your vehicle back on the road in no time.
If you think your ride may be under a recall but you don’t know for sure, log onto the NHTSA website and enter your vehicle identification number (VIN) to find out. After you have the pertinent information you can call the dealership and let them know what’s up. They’ll be glad to help you out.
Remember to check inside of the driver door jamb (most vehicles) to find the production date (Month/Year) of your vehicle. Get the 17-digit VIN from the lower left-hand corner of the windshield, along with the engine size, and sub-model to expedite the repair process.
NHTSA Campaign Number: 15V861000
Ford Recall Campaign Number: 15S39
Vehicles Affected: Certain 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured from October 3, 2001 through August 2, 2005. Approximately 296,004 vehicles are expected for inclusion in this recall campaign.
The affected vehicles have a lighting control module (LCM) that may fail, resulting in a loss of headlights.
An inoperative headlight condition may impair driver visibility and increase the risk of a motor vehicle crash.
Ford will notify owners, and dealers will replace the LCM, free of charge. Parts are not currently available to remedy the affected vehicles. Owners will be mailed interim notifications beginning on January 19, 2016. A second notice will be mailed when remedy parts are available. Owners may contact Ford customer service at 1-866-436-7332.